Frequently asked questions

Q: How is my privacy protected?

We use Twilio to send and receive text messages. Twilio anonymizes all phone numbers—we never see your number. All data we publish is aggregated and fully anonymized.

Q: Can I take a survey at any time?

Sure! Just reply CHECK to start a new survey.
Q: How can I help out?

Check our list of volunteer openings, or send us a note. We’d love to have you!

Q: What language is CovidIQ available in?

English and soon Spanish. Please send us a note at if you have a need for a particular language or if you wish to volunteer your translation services.
Q: Can I unsubscribe?

Absolutely. Just reply STOP and we will no longer send you surveys.
Q: In what countries is this service available?

For now, only in the United States.